Terms & Conditions

Website Purchase Terms, Conditions & Privacy Policy

One agreement governing website use, online purchases, service delivery and personal information

Effective date	3 August 2026
Supplier	Property Principal Services CC trading as Property Principal Services / PPServices
Registration no.	1994/038050/23
Website	www.principalservices.co.za

1. Parties, purpose and application

These Website Purchase Terms, Conditions and Privacy Policy (“Terms”) form an agreement between Property Principal Services CC, registration number 1994/038050/23, trading as Property Principal Services and/or PPServices (“PPS”, “we”, “us” or “our”), and each person or organisation that accesses the Website or buys a Product or Service (“you” or “Customer”).

These Terms govern your use of https://www.principalservices.co.za (“Website”), your online order, the delivery of Services and Digital Products, and our processing of Personal Information. They apply together with the description, price, eligibility criteria and scope displayed on the relevant product or service page at the time of purchase.

If a separately signed service agreement or written quotation conflicts with these Terms, the separately signed agreement or accepted quotation prevails for that specific Service. Mandatory rights under applicable law always prevail.

1.1 Supplier details

Full legal name	Property Principal Services CC
Trading names	Property Principal Services; PPServices; PPS
Registration number	1994/038050/23
Physical and registered address	25 Jan Smuts Avenue, Winston Park, Gillitts, KZN, 3610
Email address	info@principalservices.co.za
Telephone	082 414 6686
Information Officer contact	0662882191

1.2 Key definitions

“Consumer” has the meaning given in applicable consumer law. “Digital Product” means a template, manual, guide, recording, downloadable document or other digital content. “Personal Information” has the meaning given in the Protection of Personal Information Act 4 of 2013 (“POPIA”). “Regulatory Authority” includes the Property Practitioners Regulatory Authority (“PPRA”), Financial Intelligence Centre, Information Regulator, CIPC, SARS and any other relevant authority. “Service” means a professional, compliance, registration, consulting, training, administrative or support service offered by PPS.

2. Acceptance and electronic contracting

By using the Website, you agree to the website-use provisions of these Terms. By ticking the acceptance checkbox and submitting an order, you confirm that you have had an opportunity to read and store these Terms and agree to the purchase provisions that apply to your order.

Your electronic acceptance, order record and related communications may be retained as evidence of the transaction. Before submitting an order, you must check the selected Service, Customer details, price and supporting information. The Website should allow you to identify and correct input errors before payment.

If you place an order for an organisation, you warrant that you are authorised to bind that organisation. You must be at least 18 years old and legally capable of entering into the transaction.

3. Services, scope and Customer responsibility

PPS provides professional compliance, registration, consulting, training and support services to the South African property industry. Services may include PPRA registrations, agency and individual compliance, stand-in principal services, education assistance, compliance documentation, managing-agent and developer registration, trust-account exemption assistance, regulatory support and professional consulting.

The exact deliverables are limited to the scope stated on the relevant product page, quotation or service agreement. A purchase does not include work, statutory charges or third-party services that are not expressly listed.

Before purchase, you must:

read the full Service description, inclusions, exclusions and eligibility requirements;
ensure that the selected Service is suitable for your circumstances;
ask PPS for guidance before paying if you are uncertain which Service is required; and
provide complete, accurate, current and lawful information and documents.

You remain responsible for your business decisions, legal and regulatory obligations, internal records, deadlines and the accuracy of information supplied. PPS is not responsible for consequences caused by incomplete, inaccurate, fraudulent or late information supplied by you or on your behalf.

4. Orders and acceptance

An order submitted through the Website is an offer to purchase. An automated receipt confirms that the order was received; it does not by itself confirm acceptance.

Unless otherwise agreed in writing, PPS accepts an order only after payment has cleared, PPS has confirmed acceptance, the Customer satisfies applicable eligibility requirements, and all documents reasonably required to begin have been received. PPS may decline or cancel an order before acceptance and will refund amounts received for work not undertaken.

If PPS discovers that the Service purchased is unsuitable, PPS will contact you to discuss a suitable alternative, additional scope or cancellation. No additional fee will be charged without your agreement.

5. Prices, statutory fees and payment

Prices are stated in South African rand. The total price payable to PPS, including any applicable taxes, will be shown before you submit the order. Unless the product page expressly states otherwise, PPS service fees exclude PPRA fees, government charges, third-party platform fees, professional disbursements and other statutory or external costs.

You must pay using an available checkout method. Services generally begin only after cleared payment. If a third-party fee becomes necessary, PPS will explain it and obtain payment or authority before incurring it, unless the accepted scope clearly states otherwise.

PPS may change future prices without notice. A price change does not alter an order already accepted, except where the Customer later authorises additional or changed work.

6. Commencement, cooperation and delivery

When you authorise immediate commencement, PPS may begin after acceptance by opening a file, reserving capacity, allocating staff, reviewing documents, giving advice, preparing documents or starting a regulatory process. Your request for immediate commencement does not waive a statutory right that cannot lawfully be waived.

Services and Digital Products are generally delivered electronically by email, secure sharing, online consultation, download or electronic submission. Any stated turnaround time is an estimate unless expressly guaranteed in writing. It is measured from acceptance and receipt of all required information, not merely from payment.

PPS may pause work while information, approval or payment is outstanding. You are responsible for promptly reviewing requests, drafts and submissions. PPS is not responsible for a missed deadline, penalty or delay to the extent caused by your delay, a Regulatory Authority, a third-party system or circumstances beyond PPS’s reasonable control.

7. Cancellations, cooling-off rights and refunds

Consumer rights: Nothing in these Terms excludes or restricts a right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) or other applicable law.

7.1 Statutory cooling-off rights

Where ECTA section 44 applies to a Consumer’s online purchase of Services, the Consumer may cancel without reason and without penalty within seven days after conclusion of the agreement, and PPS will refund payment within the period required by law. Statutory exclusions may apply to particular transactions or Digital Products. Where a transaction resulted from direct marketing and ECTA section 44 does not apply, any cooling-off right under the Consumer Protection Act will apply as prescribed by that Act.

7.2 Cancellation before or after work starts

Outside any penalty-free statutory cooling-off right, you may request cancellation in writing. If PPS has not started work or reserved non-recoverable capacity, PPS will ordinarily refund the Service fee, less any permitted transaction reversal cost.

If work has started, PPS may retain or charge a reasonable amount for work actually performed, professional time, administration, capacity reserved and non-recoverable third-party costs, to the extent permitted by law. The amount will be assessed fairly with reference to the scope completed, notice given and costs incurred. PPS will provide a reasonable explanation of the calculation on request.

A blanket “no refund” rule does not apply. However, no refund is due for a Service fully and properly performed, for a Digital Product lawfully excluded from return after access or download, or for third-party costs already and lawfully incurred, subject always to mandatory law.

7.3 Unsatisfactory services

If a Service is not performed to the standard required by applicable law, please notify PPS promptly and provide reasonable details. PPS will investigate and, where required by law, remedy the defect, refund a fair portion of the price or provide another legally appropriate remedy.

7.4 Refund method and timing

Approved refunds will be made to the original payment method where reasonably possible and within the period required by applicable law. Bank and payment-provider processing times are outside PPS’s control.

8. Digital Products

Digital Products are licensed, not sold outright, for the Customer’s own internal use. Unless expressly stated otherwise, you may adapt a purchased template for your own organisation but may not resell, sublicense, publish, distribute, share access to or commercially exploit it.

Before downloading or accessing a Digital Product, you should confirm that it is the correct item and compatible with your systems. Any statutory right to cancel, return or obtain a remedy remains unaffected. If a file is defective or cannot be accessed because of PPS, PPS will provide a replacement or other appropriate remedy.

9. Regulatory processes and no guarantee

PPS may prepare, support or submit applications and communications, but a Regulatory Authority controls its own requirements, systems, processing times and decisions. PPS does not guarantee approval, registration, exemption, licensing, processing time or a particular regulatory outcome.

Advice and Website content reflect information reasonably available at the time. Laws, directives and regulatory practices can change. Unless your purchased scope includes ongoing monitoring, you should verify that guidance remains current before relying on it at a later date.

10. Website use

You may use the Website only for lawful purposes. You must not:

gain or attempt unauthorised access to any system, account or data;
introduce malicious code or interfere with Website availability or security;
scrape, copy or systematically extract Website content except as permitted by law;
impersonate another person, submit false information or use the Website fraudulently; or
use the Website or its content in a way that infringes the rights of PPS or another person.

PPS may suspend access to protect the Website, Customers or third parties. Website availability is not guaranteed, but PPS will take reasonable steps to maintain and secure it.

11. Intellectual property

The Website, branding, text, graphics, training material, templates, manuals and other content are owned by or licensed to PPS and protected by intellectual-property law. Except for the limited use expressly permitted for a purchased Digital Product, no licence is granted to reproduce, adapt, distribute, publish or commercially exploit PPS content without written permission.

12. Third-party services and links

PPS may use or link to payment providers, software platforms, professional advisers and Regulatory Authority systems. Their separate terms and privacy practices may apply. PPS is not responsible for an independent third party’s system or content, but this clause does not excuse PPS from responsibility that applicable law places on PPS.

13. Liability and indemnity

To the fullest extent permitted by law, PPS is not liable for indirect, special or consequential loss; loss of profit, revenue, opportunity or data; regulatory or third-party delay; or loss caused by inaccurate, incomplete or late Customer information, except to the extent the loss was caused by PPS and liability cannot lawfully be excluded.

Where liability may lawfully be limited, PPS’s aggregate liability arising from the specific Service is limited to the amount paid to PPS for that Service. This limitation does not apply to gross negligence, intentional misconduct, fraudulent misrepresentation, death or personal injury caused by PPS where such liability cannot be excluded, breach of confidentiality or unlawful processing of Personal Information to the extent liability cannot lawfully be limited.

You are responsible for loss reasonably suffered by PPS because you knowingly supplied unlawful, fraudulent or infringing material, or used the Website unlawfully. This responsibility is reduced to the extent PPS caused or contributed to the loss.

14. Events beyond reasonable control

Neither party is responsible for delay caused by an event beyond its reasonable control, including regulatory or government action, widespread system outage, internet failure, cyber incident despite reasonable safeguards, natural disaster, civil disruption or labour dispute. The affected party must take reasonable steps to limit the delay and resume performance. Payment remains due for work already properly performed.

15. Privacy notice

15.1 Responsible party and scope

Property Principal Services CC is the responsible party for Personal Information it determines how and why to process. This notice applies to Website visitors, prospective and current Customers, representatives of Customer organisations, property practitioners and other people whose information PPS processes in delivering Services.

15.2 Information we collect

Depending on the Service and legal requirements, PPS may collect:

identity and contact details, including names, identity or passport information, addresses, telephone numbers and email addresses;
business, employment, qualification, training, regulatory, FFC and professional-registration information;
company, CIPC, ownership, director, financial, invoicing and payment information;
FICA and compliance information, including information needed for verification, risk assessment, screening and record-keeping;
documents and correspondence you provide, and information from your employer, principal, authorised representative, public registers or Regulatory Authorities;
Website, device, log, cookie and transaction information; and
where strictly necessary and lawfully permitted, special Personal Information or information concerning alleged offences.

15.3 Purposes and lawful grounds

PPS processes Personal Information where necessary to enter into or perform a contract, comply with law, pursue a legitimate interest that does not unjustifiably infringe privacy, protect a legitimate interest of the data subject, perform a public-law duty where applicable, or with consent where consent is the appropriate ground. Purposes include:

assessing enquiries, eligibility and orders;
delivering Services, advice, registrations, submissions, training and support;
verifying identity and meeting FICA, PPRA, tax, accounting, audit and other legal obligations;
communicating about Services, payments, deadlines and regulatory matters;
preventing fraud, crime, money laundering, security incidents and misuse;
maintaining business, legal and regulatory records;
improving the Website and customer service through proportionate analytics; and
sending direct marketing where permitted, with an opportunity to opt out.

15.4 Whether information is mandatory

Providing information is generally voluntary, but certain information is contractually or legally required. If you do not provide required information, PPS may be unable to assess an order, deliver a Service, make a regulatory submission or comply with law. PPS will indicate material mandatory fields or requests where reasonably practicable.

15.5 Sharing and operators

PPS may share relevant Personal Information with Regulatory Authorities; payment and banking providers; cloud, email, website, accounting, CRM, document-sharing and security providers; auditors, attorneys and other professional advisers; authorised representatives; and other stakeholders necessary for a property, registration or compliance process. PPS does not sell Personal Information.

Where a service provider processes information for PPS, PPS requires appropriate confidentiality and security safeguards. Some providers may process information outside South Africa. PPS will use a lawful transfer mechanism and reasonable safeguards where POPIA requires them.

15.6 Retention

PPS retains Personal Information only for as long as reasonably needed for the purpose collected, the Service relationship, legal and regulatory record-keeping, dispute resolution and enforcement of agreements. When retention is no longer required, PPS will delete, destroy or de-identify information in a reasonably secure manner, subject to lawful archival or evidentiary needs.

15.7 Security and incidents

PPS uses reasonable technical and organisational safeguards appropriate to the information and risk, including access controls, device and network security, secure communications, supplier controls, retention practices, monitoring and incident response. No system is completely secure. Where a qualifying security compromise occurs, PPS will notify the Information Regulator and affected data subjects as required by POPIA.

15.8 Your rights

Subject to POPIA and PAIA, you may ask PPS to confirm whether it holds your Personal Information; request access; request correction, deletion or destruction of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information; object to certain processing; withdraw consent where processing is based on consent; and object to direct marketing. PPS may require adequate proof of identity and may refuse or limit a request where law permits or requires it.

Requests should be sent to the Information Officer using the details in clause 1.1. You may lodge a POPIA complaint with the Information Regulator (South Africa) through its official complaints channels at https://inforegulator.org.za/complaints/.

15.9 Direct marketing

PPS will send electronic direct marketing only where law permits. Marketing consent is separate from acceptance of these purchase Terms where consent is legally required. You may opt out at any time using the unsubscribe facility or by contacting PPS. PPS may still send non-marketing messages needed to deliver a Service or meet legal obligations.

15.10 Cookies and analytics

The Website may use essential cookies for security, checkout and functionality, and optional analytics or marketing technologies where permitted. A separate cookie notice or consent tool should identify material non-essential technologies, their purposes and available choices. Browser settings may also allow you to control cookies, but blocking essential cookies may affect Website functionality.

15.11 Children and automated decisions

The Website and Services are not directed at children. PPS does not intentionally collect children’s Personal Information without a lawful basis and any required authorisation. PPS does not make a decision producing legal or similarly significant effects based solely on automated processing unless lawfully permitted and appropriate safeguards apply.

16. Complaints and dispute resolution

Please first send a complaint to info@principalservices.co.za with the order number, relevant facts and requested outcome. PPS will try to resolve it in good faith. This does not prevent a Consumer from approaching a court, the National Consumer Commission, a provincial consumer authority, the Information Regulator, an applicable ombud or another body with jurisdiction.

These Terms are governed by South African law. Subject to mandatory consumer rights concerning jurisdiction, the parties submit to the jurisdiction of the South African courts. Before litigation, the parties should attempt good-faith negotiation where appropriate.

17. General terms

PPS may update these Terms for future use. The version displayed and accepted when an order is placed applies to that order unless a change is required by law or agreed with you. Continued Website use after publication of an update constitutes acceptance only for ongoing Website use, not a retrospective change to an accepted order.

PPS may transfer its rights or obligations only where lawful and where the transfer does not reduce a Consumer’s rights. You may not transfer a Service or account without PPS’s written consent, which will not be unreasonably withheld where the transfer is lawful and operationally feasible.

If a provision is invalid or unenforceable, it will be treated as modified to the minimum extent necessary or severed, and the remaining provisions continue. A failure to enforce a right is not a waiver. These Terms, the product page, accepted quotation and any separately signed service agreement form the agreement for the order.

18. Checkout acceptance

At checkout, the Customer confirms that:

the Customer has read and agrees to these Website Purchase Terms, Conditions and Privacy Policy;
the selected Service or Digital Product, its scope, exclusions, eligibility requirements and total price have been reviewed;
the person ordering is authorised to contract personally or for the named organisation;
the information supplied is true, complete and current;
PPS may begin work after acceptance and cleared payment where immediate commencement is selected;
regulatory decisions and processing times cannot be guaranteed; and
cancellation and refund rights are governed by clause 7 and applicable law.